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Faster Provider Admissions & Theater Mode

What's New

Faster Visit Starts & Provider Alerts

Providers no longer need to wait for the medical assistant to complete the "Mark Ready for Provider" step. When a provider joins during exam prep, the MA receives an instant audio alert and can admit them directly to the call with a single tap. This reduces wait time and keeps patients moving through their visits faster.

For Medical Assistants: When a provider joins during exam prep, you'll receive an instant audio alert and see a notification. You can tap the "Start Visit" button to connect them directly to the call—no need to mark them ready first. You can also continue with exam prep if you're not ready yet.

For Providers: No more spinning wheels. When you arrive during exam prep, you'll see a message letting you know the MA has been notified and will connect you as soon as exam prep is complete.

Theater Mode: Distraction-Free Exams

Providers can now enter Theater Mode from the Provider Dashboard for a cleaner, full-screen view of the patient during active calls. The patient info card and controls fade away, and call buttons hover-reveal when needed—giving you maximum screen real estate for focused patient examination.

How to use it: During an active visit from the Provider Dashboard, look for the Theater Mode button in your call controls (it looks like an expand icon). Click to enter, click again to exit. Your video feed will scale intelligently to fill your screen while maintaining perfect aspect ratio.

Redesigned Provider Dashboard Call Controls

When calling from the Provider Dashboard, call controls now appear as a compact overlay that intelligently reveals on hover (or stays visible on touch devices). This means less screen clutter while video is streaming, and easier access to mute, camera, screen share, and the new Theater Mode toggle—all from the video itself.

For browser/laptop providers: Controls fade in when you hover over the video or focus any control. Touch or click any control to interact.

Technical Improvements

  • Persistent settings: Care wall and provider hub toggles now survive page refreshes, so your layout preferences stick around even during reconnects.

  • Video quality: Optimized local preview rendering to ensure full resolution is always transmitted to the care wall.

  • Stability: Fixed a rare issue where video tiles could freeze momentarily during layout changes.